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TERMS & CONDITIONS

CUSTOMER CARE

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  1. Customer Satisfaction: At Juaxyl, we strive to ensure your complete satisfaction with our toothpaste. If you have any questions, concerns, or feedback regarding our product, please don't hesitate to reach out to our Customer Care team. We are here to assist you and address any issues promptly and to the best of our abilities.

  2. Returns and Refunds: If you are not fully satisfied with your purchase of our toothpaste, please contact our Customer Care team within 7 of receiving the product. We will guide you through our return and refund process, ensuring a smooth experience. Please note that any returned items must be unopened, unused, and in their original packaging.

  3. Product Information and Usage: Our toothpaste is designed to be used for oral care purposes only. It is essential to carefully read and follow the instructions provided on the packaging or in the accompanying leaflet. If you have any specific oral health concerns or medical conditions, we recommend consulting with your dentist or healthcare professional before using our toothpaste.

  4. Allergies and Sensitivities: While we strive to use natural and safe ingredients in our toothpaste, it is important to be aware of your own allergies or sensitivities. Please carefully review the list of ingredients provided on the packaging. If you have known allergies or sensitivities to any specific ingredients, we recommend avoiding the use of our toothpaste or consulting with your healthcare professional.

  5. Contacting Customer Care: Our dedicated Customer Care team is available to assist you with any inquiries or concerns. You can reach us through info@juaxyl.com. We aim to respond to all customer inquiries in a timely manner and provide you with the support you need.

  6. Personal Information: We respect your privacy and handle your personal information in accordance with applicable data protection laws. Your personal information will be used solely for the purpose of addressing your inquiries or processing your orders. For more details, please refer to our Privacy Policy.

  7. Changes to Terms and Conditions: We reserve the right to modify or update these Customer Care Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically.

By using our toothpaste and engaging with our Customer Care team, you acknowledge and agree to abide by these Customer Care Terms and Conditions.

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WHOLESALE INQUIRIES

  1. Wholesale Orders: At Juaxyl, we welcome wholesale inquiries from retailers, distributors, and other businesses interested in carrying our toothpaste. We offer competitive pricing and flexible ordering options to accommodate your business needs.

  2. Minimum Order Quantities: To qualify for wholesale pricing, a minimum order quantity may apply. The specific minimum order quantity will be communicated to you during the inquiry process.

  3. Pricing and Payment: Wholesale prices will be provided upon request and are subject to change without prior notice. Payment terms, including accepted payment methods and any applicable credit terms, will be discussed and agreed upon between both parties.

  4. Shipping and Delivery: Shipping costs and delivery times will vary based on the order size, shipping destination, and other factors. Specific shipping terms will be provided during the wholesale inquiry process. Please note that any additional customs fees, duties, or taxes incurred during the shipping process will be the responsibility of the buyer.

  5. Product Availability: While we strive to maintain sufficient stock levels, availability of our toothpaste for wholesale orders is subject to inventory levels. We will inform you of the product availability and estimated delivery times during the wholesale inquiry process.

  6. Wholesale Inquiries and Account Setup: To initiate a wholesale inquiry, please contact our Wholesale Sales team through info@juaxyl.com. We will guide you through the account setup process and provide you with the necessary information to place wholesale orders.

  7. Changes to Wholesale Terms and Conditions: We reserve the right to modify or update these Wholesale Terms and Conditions at any time. Any changes will be communicated to our wholesale partners in a timely manner.

INVESTMENT

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  1. Investment Opportunities: At Juaxyl, we may offer investment opportunities to interested individuals or entities. These investment opportunities may include equity investments, convertible notes, or other financial instruments that support the growth and development of our business.

  2. Investment Terms: The specific terms and conditions of any investment opportunity, including the investment amount, equity or debt structure, and expected returns, will be outlined in a separate investment agreement or offering document. It is important to carefully review and understand these documents before making any investment decisions.

  3. Risk Disclosure: Investing in our company involves risks, and it is important to consider these risks before making an investment. These risks may include, but are not limited to, market fluctuations, operational challenges, regulatory changes, and general business risks associated with the industry we operate in. We strongly recommend consulting with a financial advisor or legal professional before making any investment.

  4. Investor Eligibility: Certain legal requirements or restrictions may apply to potential investors. It is the responsibility of the investor to ensure compliance with all applicable laws and regulations governing investments. We reserve the right to conduct due diligence and assess the eligibility of potential investors before accepting any investment.

  5. Confidentiality and Non-Disclosure: Any information provided to potential investors during the investment process is confidential and should not be shared or disclosed without our prior written consent. Investors are expected to maintain the confidentiality of any non-public information they receive.

  6. Communication and Updates: Once an investment is made, we will provide periodic updates and reports to investors regarding the progress of our business, financial performance, and other relevant information. The frequency and format of these updates will be outlined in the investment agreement or offering document.

  7. Changes to Investment Terms and Conditions: We reserve the right to modify or update these Investment Terms and Conditions at any time. Any changes will be communicated to existing and potential investors in a timely manner.

  8. Please contact info@juaxyl.com for investment possibilities.

PRIVACY POLICY

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  1. Introduction: At Juazy;, we are committed to protecting the privacy and personal data of our customers and visitors. This Privacy Policy outlines how we collect, use, disclose, and store personal data in accordance with the General Personal Data Protection Law of Brazil (Lei Geral de Proteção de Dados Pessoais - LGPD).

  2. Personal Data Collection: We may collect personal data, including but not limited to, name, contact information, and payment details when you make a purchase, sign up for our newsletter, or interact with our website. We will only collect personal data that is necessary for the purposes outlined in this Privacy Policy.

  3. Purpose of Data Collection: We collect personal data to provide you with our products and services, process your orders, communicate with you, and improve your overall experience. We may also use your personal data to send you promotional materials or updates if you have provided your consent to receive such communications.

  4. Lawful Basis for Data Processing: Our lawful basis for processing personal data includes the necessity for the performance of a contract, compliance with legal obligations, and your consent. We will only process personal data if there is a lawful basis for doing so.

  5. Data Storage and Security: We will store personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We implement appropriate security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

  6. Sharing of Personal Data: We may share personal data with third-party service providers who assist us in operating our business, processing payments, or delivering products. These service providers are contractually obligated to handle personal data securely and only process it for the purposes specified by us.

  7. International Data Transfers: In certain circumstances, personal data may be transferred to and stored in countries outside of Brazil. We will ensure that any international data transfers comply with the applicable data protection laws and that appropriate safeguards are in place.

  8. Individual Rights: Under the LGPD, you have the right to access, rectify, delete, restrict the processing, or object to the processing of your personal data. You also have the right to withdraw your consent at any time, where applicable. To exercise these rights or make any inquiries regarding your personal data, please contact our Data Protection Officer using the contact details provided in this Privacy Policy.

  9. Updates to Privacy Policy: We reserve the right to update or modify this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on our website, and we encourage you to review this Privacy Policy periodically.

  10. Contact Us: If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please contact our Data Protection Officer at [contact details].

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By using our website or providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein.

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